Employee Education
At Good Samaritan Hospital (GSH), we believe our success depends on the quality of our relationships with our patients, co-workers, and community members. Our diversity process enriches our efforts to build a healthier community.
Employee Education Opportunities
Diversity training is a core management competency required of GSH management staff members. Several opportunities are provided throughout the year to nurture personal and professional growth. In addition to the opportunities highlighted below, the hospital hosts an annual Diversity Leadership forum where nationally recognized leaders in the field of diversity and inclusion provide an outside perspective and challenge us to think outside our frame of reference.
Understanding Grows When We Engage in Healthy Dialogue
Diversity education is offered to all employees (both clinical and non-clinical), managers, supervisors, volunteers, and medical staff. The purpose of these interactive educational sessions is to increase cultural competency and demonstrate the relationship between patient care and interpersonal relationships through case studies, handouts, discussion, lecture, videos, and exercises. Some of the sessions are mandatory, while others are voluntary. Some are offered upon employment, while others are offered specifically to new managers. All participants complete an evaluation, which determines the extent to which program objectives are achieved.
Diversity Education Programs and Opportunities:
Area of Emphasis/Program
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Objectives
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The Impact of Diversity on Patient Satisfaction
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- Review expectations for patient satisfaction standards/scripts
- Discuss how changing demographics impact both patient expectations and employee relations
- Identify the dimensions of diversity in patient care and employee relations
- Recognize one’s own attitudes, perceptions, and assumptions and how they impact interactions with one another and the delivery of health care
- Discuss diversity issues related to customer service
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The Impact of Diversity on the Selection Process
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- Clarify the manager’s role in the hospital’s commitment to diversity
- Gain insight about the subtle biases that impact hiring and promotion
- Gain practical tools for implementing a strategy to minimize bias in the selection process
- Use nonthreatening training tools to increase open-mindedness
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The Impact of Diversity on Teamwork
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- Explore the manager’s role in positioning diversity in the workplace
- Identify the crucial role empathy plays when diversity issues are addressed
- Recognize why preparing the environment for inclusion is crucial to the process of managing diversity
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The Color of Words
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- Identify terms and expressions that may reflect bias, bear confusing or controversial meanings, or offend
- Recognize the impact of our words
- Discuss how to respond to terms, expressions, or comments that are offensive
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Dialogue Sessions
Co-workers share lunch while they view an informative video and have an enlightening conversation about diversity issues, including class, race, gender, religion, sexual orientation, disabilities, etc.
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- Provide an opportunity for dialogue about a specific diversity topic
- Increase awareness and understanding of differences
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Biannual Community Diversity Meeting
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- Learn more about GSH’s diversity initiatives
- Offer ideas for promoting diversity and inclusion
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